Shipping & Delivery Policy

At PACKAFLY, we design gear for global nomads. We currently offer nationwide shipping across the contiguous United States.

• Free Shipping ($149 USD & Above): We offer FREE Standard Shipping on all US orders $149 USD or above.
• Standard Orders (Under $149 USD): Orders under $149 USD will be charged a flat-rate shipping fee of $9.99 USD at checkout.
• Service Area Exclusions: We ship nationwide across the US, except Hawaii and Alaska. We do not currently ship to US Territories (e.g., Puerto Rico, Guam) or APO/FPO addresses.

All PACKAFLY orders are carefully packed and dispatched directly from our domestic fulfillment center in California.

• Processing Time: Orders are processed and shipped within 3 business days (excluding weekends and federal holidays) from our California warehouse.
• Peak Seasons & Product Launches: During high-volume promotional events or new gear drops, processing times may take slightly longer, but we strive to dispatch your gear as quickly as possible.
• Processing Time: Standard orders are processed within 1 to 2 business days (excluding weekends and public holidays).
• Peak Seasons & Product Launches: During high-volume promotional periods or new gear drops, processing times may extend up to 3 business days.

Once your order has been dispatched from our California fulfillment center, estimated transit times across the contiguous US are as follows:

• West Coast & Neighboring States: 9 – 12 business days
• Central & East Coast States: 10 – 14 business days

*Please note: Delivery timelines are estimates provided by our shipping carriers and may be subject to unexpected transit or weather delays.

As soon as your package leaves our California facility, you will automatically receive a Shipping Confirmation Email containing your official tracking number and a direct tracking link.

Please allow 24 to 48 hours for the tracking portal to update after receiving your dispatch notification.

Applicable US state and local sales taxes will be calculated and applied at checkout based on your designated shipping address in accordance with local tax laws.

Please double-check your shipping address prior to completing checkout. Once an order is processed by our warehouse, we cannot guarantee that address modifications can be made.

If a package is returned to our fulfillment center due to an incorrect/incomplete address provided by the customer or failed delivery attempts, the customer will be responsible for re-shipping costs.

We pack every PACKAFLY bag to withstand transit, but occasionally issues occur on the road.

• Damaged on Arrival: If your shipping box or gear arrives damaged, please take clear photos and contact us within 48 hours of delivery.
• Lost in Transit: If your tracking shows no movement for more than 7 business days after dispatch, please notify our support team so we can open a trace with the courier.

Have questions about your delivery status or international rates? Our customer support team is ready to help you pack and fly.

Brand: PACKAFLY

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