—— HELP CENTER

Questions, answered.

Everything about our vacuum bags, the Signature backpack, shipping, returns, and warranty — in one place.

Mini Vacuum Bag
— Vacuum Bag · 10L

Mini Vacuum Bag

One week of clothes pressed into 2 inches — built-in rechargeable electric compression.

Designed for a week-long getaway, it holds 20+ items!

Sample packing list:
1 pair of jeans,
2 pairs of shorts/skirts,
up to 15 t-shirts/tops,
and 5 undergarments
.

It collapses a 10-inch pile of laundry down to just 2 inches.

No extra pump or cables needed! Every PACKAFLY bag features a built-in rechargeable electric air extraction system right on the bag, so you can compress anywhere on the go.

That makes it the most travel-proof bag in the range: it works on a plane, on a trailhead, anywhere.

Roll, press, done — about 10 seconds

It’s effortless: Untwist the safety cap, press and hold the button for 2 seconds, and the entire bag will automatically pull every last bit of air out within 10 to 30 seconds.

It compresses bulky clothes into flat packs, freeing up up to 60% more space in your carry-on or backpack and eliminating overpacked baggage fees.

Unscrew the protective top cap to reveal the USB Type-C charging port. Plug it into any standard phone charger or power bank. A full charge lasts for multiple packing sessions.

Yes, 100%. The integrated micro-battery is fully compliant with TSA and international aviation safety standards for carry-on luggage.

Zip&Go 20L Vacuum Bag
— VACUUM BAG・20L

Zip&Go 20L Vacuum Bag

3 weeks of clothes pressed into 2 inches — perfect for longer journeys.

Ideal for 3 weeks of travel, it holds 25+ items.

Sample packing list:
1 pair of jeans,
2 pairs of shorts/skirts,
up to 20 t-shirts/tops,
and 5 undergarments
.

Thanks to our high-torque built-in motor and one-way valve, it compresses 25+ clothing items in just 30 seconds.

Because compressed packs collapse to only 2 inches thick, you can easily stack two 20L bags inside a standard 20-inch carry-on with room to spare.

Yes, crafted from heavy-duty ripstop technical fabric with sealed airtight seams that protect against tears, water, dust, and zipper snagging.

Absolutely. The powerful electric extraction system easily flattens bulky knitwear, hoodies, and down jackets into ultra-slim slabs.

Yes! The twist-lock safety cap completely covers the power button. Combined with the 2-second long-press requirement, it ensures the pump never turns on accidentally inside your suitcase.

Zip&Go 30L Vacuum Bag
— VACUUM BAG・30L

Zip&Go 30L Vacuum Bag

Six weeks of clothes pressed into 2 inches — perfect for business travels & extended trips.

Engineered for extended or business travel (up to 6 weeks of clothes), holding 30+ items per bag.

Sample packing list:
2 suits (or 2 long dresses),
2 pairs of shorts/skirts,
up to 15 t-shirts/tops,
and 10 undergarments
.

Yes! Zip&Go 30L is specially shaped so suits and dresses can be laid flat before compression, minimizing deep creases while freeing up massive luggage space.

Even when fully loaded with 30+ garments, the built-in electric pump flattens the bag in 15 seconds flat.

A 10-inch pile of packed business clothes collapses into a slim, stackable 2-inch slab.

Yes, every PACKAFLY bag includes a transparent viewing window so you can identify packed items without breaking the airtight seal.

Definitely. The airtight, moisture-proof seal makes it ideal for protecting winter coats, duvets, and suits against dust, humidity, and pests during off-seasons.

Grab&Go Tavel Backpack
— Travel BACKPACK

Grab&Go Tavel Backpack

Our Grab&Go Backpack Series features ample storage space and smart compartments. All Grab&Go Backpacks comes with an internal detachable Packafly Vacuum Travel Bag.

The Grab&Go backpack holds 25–30L and is sized to meet standard carry-on limits for most major airlines. It's enough for 3–5 days of travel on its own — and far more once you pack with our vacuum bags.

Yes — there's a padded, suspended sleeve that fits laptops up to 16 inches. The compartment is TSA-ready, so at security you can lay the bag flat and send it through without unpacking.

The shell is 210D diamond ripstop nylon with reinforced TPU panels and weather-resistant zippers, finished with our silver D-ring hardware. It shrugs off rain showers and daily wear — though it isn't designed for full submersion.

That's exactly how the system is designed to work. A compressed 20L or 30L bag lies flat in the main compartment, and the Mini tucks into a side pocket. Together they roughly double what the backpack can realistically carry.

Built to pair — backpack + bags = one system

Spot-clean with a soft brush or damp cloth and mild soap, then air-dry away from direct heat. Avoid machine washing, bleach, or tumble-drying, which can damage the coating and hardware. A quick wipe after each trip keeps it looking new for years.

— SUPPORT

After-Sales & Warranty

We've got you covered with our comprehensive warranty and support.

We cover the hardware that makes the gear work, for as long as you travel:

  • Backpack— every buckle, strap, and zip
  • Vacuum bags— the one-way valve and electric pump

If a covered part fails through normal use, we'll repair or replace it. The warranty covers manufacturing and material defects, not accidental damage, misuse, or normal cosmetic wear.

Email support@packafly.com with your order number and a couple of photos of the issue. Our team will assess it within2 business days and arrange a repair or replacement. No receipt printing or warranty cards to keep — your order history is all we need.

You have 14 days from delivery to return any unused item in its original condition for a full refund — no hassle, no restocking fee. Once we receive it, refunds land back on your original payment method within 5–7 business days.

Orders are dispatched within 1–2 business days. Domestic delivery typically takes 9–12 business days, and shipping is free on orders over $149. We ship to most countries worldwide; international timelines and any duties vary by destination and are shown at checkout.

As soon as your order ships you'll get an email with a live tracking link. You can also use the Track Order link in the footer with your order number and email to see the latest status at any time.

Our California-based support team replies to support@packafly.com within one business day, Monday to Friday. Prefer to message? Reach us on Instagram @packafly— we answer DMs too.