Return & Refund Policy

At PACKAFLY, we want you to travel with complete peace of mind. We stand behind the quality and functionality of our gear with our hassle-free return policy:

• 30 Days, No Questions Asked: If you are not 100% satisfied with your order, you can return it within 30 days of delivery for a full refund. No explanation needed.
• 100% Free Returns: We provide a prepaid return shipping label for all eligible domestic US returns. No hidden restocking fees or return shipping costs.

To ensure a smooth refund process, please make sure your item meets the following simple guidelines:

• Items must be initiated for return within 30 calendar days from the official courier delivery date.
• Gear must be unused, unwashed, and in its original condition with all brand tags and product packaging intact.
• All included accessories, straps, or modular components must be returned together with the bag.

Starting a return is fast and effortless:

1. Request a Label: Email our team at support@packafly.com or send us a DM on Instagram @PACKAFLY with your Order Number.
2. Receive Your Prepaid Label: Our support team will generate and email you a free prepaid return shipping label within 24 hours.
3. Pack & Drop Off: Securely pack your gear, attach the shipping label, and drop off the package at any designated courier drop-off location.

We process returns quickly so you can get back to planning your next adventure:

• Inspection: Once your package arrives at our California fulfillment center, our team will inspect the item within 2 to 3 business days.
• Payout: Upon approval, your full refund will be automatically credited back to your original payment method (e.g., Credit Card, Apple Pay, PayPal).
• Posting Time: Please allow 5 to 10 business days for the refunded amount to reflect on your bank or credit card statement, depending on your financial institution.

Need a different color, size, or travel style? The fastest way to get what you need is to return your original item for a free refund under our 30-day policy and place a new order on our website immediately.

We perform strict quality control checks before every dispatch. However, if your order arrives damaged, defective, or incorrect:

• Please DM us at @PACKAFLY within 48 hours of delivery with photos of the issue.
• We will dispatch an immediate replacement at zero cost to you and provide a return label for the damaged item.

The following items are exempt from standard returns:

• PACKAFLY E-Gift Cards.
• Items marked explicitly as "Final Sale" or clearance promotions (unless manufacturing defects exist).

Have questions about a return or need help with your shipping label? Our customer support team is always ready to assist you.

Brand: PACKAFLY

Instagram DM: @PACKAFLY