Packafly Lifetime Warranty

At PACKAFLY, we build gear designed to endure the rigors of travel. We are committed to the quality and durability of our products. That’s why we offer a Lifetime Warranty on all our core travel backpacks and vacuum compression bags. If your product fails due to a manufacturing defect in materials or workmanship, we will repair or replace it at our discretion—no matter how many miles you’ve traveled. Our lifetime warranty applies to the original purchaser and covers the practical lifespan of the product.

Our Lifetime Warranty covers defects in materials and craftsmanship that affect the core functionality of the product. This includes:

• Structural Failures: Seam tearing or unravelling under normal use.
• Hardware Defects: Broken buckles, defective TSA locks, or faulty compression straps.
• Zipper Issues: Derailed or broken waterproof zippers (excluding damage from forceful overpacking).
• Vacuum Bag Failures: Defective one-way air valves or compromised airtight seals on original, undamaged material.

While we build our gear tough, it isn't indestructible. The Lifetime Warranty does not cover damage caused by normal wear and tear, misuse, neglect, or cosmetic issues that do not affect the functionality of the bag. This includes, but is not limited to:

• Cosmetic Wear: Scratches, scuffs, fading colors, or natural breakdown of materials over extended time.
• Accidental Damage: Rips, cuts, burns, or damage caused by animals.
• Improper Care: Damage from washing machines, harsh chemicals, or improper storage.
• Transit Damage: Damage caused by airlines or transit companies (please file claims directly with the carrier).
• Lost Items: Packafly is not responsible for any personal items lost or damaged while using our products.
• Third-Party Purchases: Items bought from unauthorized resellers or purchased second-hand.

Filing a claim is straightforward. To help us process your request quickly, please follow these steps:

1. Gather Proof of Purchase: Locate your original order number or receipt from packafly.com.
2. Take Photos/Video: Capture clear, well-lit images or a short video showing the specific defect. Please also include a photo of the entire product.
3. Submit the Form: Fill out our online Warranty Claim Form on our Contact Page, attaching your photos and order details.
   Our customer support team aims to review all claims within 3-5 business days.

If your claim is approved, PACKAFLY will determine whether to repair or replace the defective item.

• Repairs: If the item can be effectively repaired, we will arrange for the fix to restore it to full working order.
• Replacements: If a repair is not possible, we will replace it with the same model. If the exact model is discontinued, we will provide a replacement of equal or greater value and similar style. Please note that exact color matching for replacements cannot be guaranteed.

We honor our Lifetime Warranty globally. However, for claims outside of our primary shipping regions (US/UK/EU), the customer may be responsible for the cost of shipping the defective item to our evaluation center and the return shipping of the repaired or replacement item. Customs duties and taxes may also apply.